Privacy Policy

Last Updated: 6th August 2024

Welcome to ProdCoach ("we," "our," or "us"), a product owned by 02N Ltd. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our chatbot via WhatsApp.

1. Information We Collect

We collect information from you in a variety of ways, including:

• Personal Information: When you interact with our chatbot, we may collect your name, phone number, email address, and other contact information.
• Usage Data: We collect information about your interactions with our chatbot, such as the questions you ask and the features you use.
• Job Search Information: We collect information related to your job search to tailor responses, including, but not limited to, employment history, job applications, career interests, and job preferences.
• Payment Information: When you make payments through services like Stripe, we collect information necessary to process the transaction.
• Device Information: We may collect information about the device you use to access our services, including its IP address, operating system, and browser type.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Improve Our Services: We use your data to operate our chatbot, improve its functionality, and enhance your experience.
• Personalized Responses: We use job search information and AI technology to provide tailored responses that align with your career goals and preferences.
• Customer Support: We use your information to provide customer support and respond to your inquiries.
• Marketing: We may use your information to market our own products and services that may interest you.
• Analytics: We use Google Analytics to analyze how our services are used and to improve our offerings.
• Payments: We use Stripe to process payments securely.

3. Use of Artificial Intelligence

Our chatbot leverages artificial intelligence (AI), specifically large language models (LLMs), to provide personalized and relevant responses. This AI technology is provided by OpenAI.

• Data Processing: When you interact with the chatbot, your queries and related data may be processed by AI to generate responses and improve service quality.
• Purpose: The AI helps us understand user needs better and provides accurate and helpful information tailored to individual requirements.

4. Legal Basis for Processing Your Information

Under the GDPR, we must have a lawful basis to process your personal data. We rely on the following legal grounds:

• Consent: We may process your personal data if you have given your consent for a specific purpose.
• Contract: We process your personal data to fulfill the contract we have with you.
• Legitimate Interests: We may process your data to pursue our legitimate business interests, provided that your rights are not overridden.

5. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: We use third-party service providers like AWS, Stripe, Google Analytics, WhatsApp, and OpenAI to perform services on our behalf.
• Legal Compliance: We may disclose your information if required by law or in response to legal requests.

6. Third-Party Service Providers

We may share your data with the following third-party service providers:

• Amazon Web Services (AWS): Hosting and cloud infrastructure services.
• Stripe: Payment processing services.
• Google Analytics: Web analytics services to analyze usage and improve our offerings.
• WhatsApp: Messaging platform used for delivering our chatbot services.
• OpenAI: AI technology provider for processing and generating responses.

This list may change from time to time as we add or remove service providers. For the most up-to-date information, please contact us at legal@prodcoach.com.

7. International Data Transfers

As our services are hosted in Stockholm, Sweden (via AWS), your data may be transferred to and processed in a country outside of your residence. We ensure that such transfers comply with applicable data protection laws and that your data is protected.

8. Data Security

We have implemented appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. Despite these efforts, no method of transmission over the internet or electronic storage is 100% secure.

9. Retention of Your Information

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

10. Your Rights

You have the following rights concerning your personal data:

• Access: You have the right to request access to your personal data.
• Rectification: You can request corrections to your personal data.
• Erasure: You can request the deletion of your personal data under certain conditions.
• Restriction: You can request restrictions on the processing of your data.
• Objection: You can object to the processing of your data.
• Data Portability: You can request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at legal@prodcoach.com.

11. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Please review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: legal@prodcoach.com
• Address: 02N Ltd, 167-169 Great Portland Street, London, W1W 5PF, United Kingdom